24-Hour Emergency Water Damage Restoration in Matthews, NC

Within a covered claim, your insurance company is obligated to restore your home to pre-loss condition so long as it is local market verifiable costs of labor, materials, and other miscellaneous costs; less your deductible. Allowing our experienced staff of estimators to discuss your claim with your insurance company, we will guarantee you get back to pre-loss condition or better.

• When we dry a home out after serious water damage, we begin with a moisture inspection. This involves using non-invasive scanning equipment to assess materials in the affected areas to determine what needs to be removed and what we can salvage such as drywall, insulation, cabinets, trim, flooring, etc.
• Our main goal is to remove the least amount of materials while assuring the home will be thoroughly dried and there will be no risk of mold or wood rot afterwards. To do this, we usually remove materials down to the studs and subfloor- those can almost always be dried and salvaged.
• After exposing all salvageable materials in a sealed work area, we thoroughly clean up the space before deploying a range of drying equipment and air filtration systems including industrial dehumidifiers, and air movers in order to dry the salvaged materials over the course of 1-3 days.

Do not step in water that may be exposed to electrical sources nearby due to risk of being shocked. Turn off the source of water as soon as safe to do so to stop damage from getting worse. If you are having trouble stopping the source of water, call us right away and we can talk you through it while we’re on the way to your property to help mitigate further damage.

If your ceiling is leaking, it may not have to be fully removed and replaced as interior ceilings are very able to dry out given the presence of uninsulated open ceiling cavity space behind it within the framing system. If you have an insulated ceiling leaking, such as a garage ceiling, it would need to be removed so we can access the wet insulation presumably inside the framing system because it will not dry out any other way. Insulation acts like a sponge to water and can harbor a lot of it inside wall or ceiling cavities. Overall, it depends on the volume of water involved in the damage and the location of the ceiling to decide if we need to remove it or salvage it.