24-Hour Emergency Water Damage Restoration in Cary, Raleigh, Apex & Beyond

Durham homeowner here. If I could give Jake @ Carolina Water Damage Restoration more than five stars, I would. Genuinely stand-up guy. When we found a second-floor shower leaking into the first floor, I found CWDR through these reviews, and Jake stepped up to help immediately, efficiently shepherding us through the next steps. We didn't end up contracting CWDR for the sole reason that the restoration turned into a broader renovation, which CWDR wasn't then in the business of doing, but if it weren't for that, we would have. In the world of water damage and home restoration/renovation more generally, where you don't have full insight into the problem without professional help and might not know whom to trust, Jake scores a 10. He will be our first call next time our house springs a leak.

Jake and his team were very responsive, prompt, and professional throughout the entire repair process. They helped navigate us through the insurance process as well.

We had a burst pipe and significant water damage in our main living area. Carolina Water Damage showed up within an hour, got everything dried and cleaned up, and walked us through the entire insurance and renovation process until it was completed repaired. They were invaluable in our negotiations with insurance. The owner, Jake, kept us constantly updated and was fair and open with everything. Communication was amazing and the work is top notch. Every subcontractor (which they coordinated for us) was great, they kept the job site very clean, and they responded quickly to everything we asked, making sure we were 100% happy with everything they did. Can't recommend them enough!

Amazing! This probably is my most honest review ! My husband and I absolutely are grateful Carolina Water Damage Restoration responded to our home. We appreciate their quick response, professionalism and timely arrival!!!! I woke up to water pouring through my kitchen ceiling. Our upstairs bathroom leaked all night and our kitchen was flooding. Water was pouring through the ceiling, honestly I became historical. I was unable to stop the leak on my own, I couldnt find the main disconnect. I was desperate for help after calling other companies, I reached out to Carolina. This was all before 8 am. The receptionist was so calm and reassuring, she immediately informed me she would call her manager to assist me. He returned my call within moments. He talked me through finding our main water disconnect. He was very knowledgeable and within moments I was able to find and disconnect the water line. Such a relief!!! I was then informed of who my technician would be and his arrival time. Our technician Francisco arrived, immediately addressing the issues , cleaned up the excess water and debris, while keeping me informed throughout. I would HIGHLY RECOMMEND THEM. The professionalism the entire team and Francisco displayed speaks volumes about the company. This is coming from someone they spoke calmly and respectful to while I was indeed hysterical. I'll always refer them and use them for any future needs.

We had a great experience with Jake and his team! We had a leak in our property that caused floor damage, wall damage and mold and they had it cleaned up and repaired fast with excellent communication along the way! Highly recommend!

I recently used Carolina Water Damage Restoration to address some old water damage and minor mold growth in my garage. Communication was fast and the crew was at my home the next day to review the issue and provide me with a fair estimate. I was able to get on the repair schedule quickly. The crew removed and replaced all damaged drywall and gave the garage a fresh paint job. The manager stayed in contact with me throughout the project to answer any questions and provide updates. I definitely recommend Carolina Water Damage Restoration and would use them again if needed.

I can’t say enough good things about this company. I have never dealt with Carolina Water Damage Restoration before this, but so glad my family chose them for our needs.

I immediately saw the thoroughness of the company the first time they came and assessed our needs.

From top down, everyone who assisted on our project was polite, thorough, and caring. The owner was always accessible, and over course of our project, the more we were able to see how much he cared for his clients and doing exactly what’s right for the job.

It’s clear why their reviews are so good, and I wish this company all the success going forward. Thanks Jake and team for a great experience!

Jake and his team are all-stars in the water damage restoration industry. I cannot express how much we appreciated their quality and timely work, knowledge and overall professionalism. His communication and updates was invaluable in a stressful time for our household. I always recommend Jake to friends and family as the first call to make in a moisture damage situation.